Effective Date: [06/09/2024]
1. Returns and Exchanges
We want you to love your purchase, but if you need to return or exchange an item, we’re here to help. Please review our return and exchange policy below to ensure a smooth process.
2. Return Eligibility
To be eligible for a return, items must:
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Be in their original, unworn, and unwashed condition.
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Have all original tags attached.
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Be returned within [14 days] from the date of delivery.
3. Non-Returnable Items
Please note that the following items are non-returnable:
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Sale or clearance items
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Gift cards
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Customized or personalized items
4. How to Return an Item
To initiate a return:
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Contact Us: Email us at [allnvsbl@gmail.com] with your order number and reason for the return.
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Return Instructions: We will provide you with a return authorization and detailed instructions on how to return the item.
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Ship the Item: Pack the item securely, including the original tags and packaging if possible. Ship it to the address provided in the return instructions. You are responsible for return shipping costs unless the item is defective or the return is a result of our error.
5. Refunds
Once we receive and inspect your returned item, we will notify you via email. If the return is approved, we will process a refund to your original method of payment. Please allow 5-10 business days for the refund to appear in your account.
6. Exchanges
If you would like to exchange an item for a different size or color, please follow the return process above and place a new order for the desired item. We cannot guarantee that the exchanged item will be available, so we recommend placing a new order as soon as possible.
7. Defective or Incorrect Items
If you received a defective or incorrect item, please contact us at [allnvsbl@gmail.com] within [7 days] of receiving your order. We will arrange for a replacement or refund and cover the return shipping costs.
8. Address Accuracy
Please ensure that you provide the correct return address and shipping details. We are not responsible for returns lost or delayed due to incorrect information.
9. Contact Us
If you have any questions or need assistance with your return or exchange, please contact us at allnvsbl@gmail.com.